"Turning Difficult Discussions Into Constructive Conversations"

With David Lee

6/17/05 · 8:30AM -12:00 PM · South Portland, Maine 
6/21/2005 · 8:30AM -12:00 PM · Manchester, NH 
6/22/2005 · 8:30AM -12:00 PM · Concord, NH
6/24/05 · 8:30AM -12:00 PM · Lewiston, Maine

Whether you want to improve morale, resolve employee relation issues, or correct performance problems, your success depends upon how skillful you are at bringing up difficult issues constructively and then guiding the conversation in a productive direction. For many people, the ability to do this is the "weakest link" between their sincere desire to do the right thing... and having a positive outcome. 

Most people fall into two camps: those who avoid having difficult discussions until the problem escalates into a "can't ignore any longer" status... and those who address issues in such a blunt, confrontational ways, they end up damaging employee morale and motivation. Whichever camp you might relate to, this workshop will help you become more effective at engaging employees in these all important conversations. 

This program is for managers and HR professionals who want to:

This program will provide you with practical ideas and techniques for bringing up important issues and sensitive subjects in a way that increases the other person's willingness to discuss them maturely and hear your point of view. It will also help you keep the conversation on track, moving toward a productive conclusion. No role-playing will be required.

In this program, you will learn:

About The Speaker:

David Lee is a nationally recognized authority on organizational and managerial practices that optimize employee performance. The founder of HumanNature@Work, he has worked with organizations and presented at conferences throughout North America and overseas. He is the author of Managing Employee Stress and Safety, as well as dozens of articles on employee and organizational performance that have been published internationally (and can be downloaded from his site: www.HumanNatureAtWork.com).

What Seminar Participants Say About David Lee:

"Having seen a lot of speakers, I can't tell just you how impressed I was by David. I even waited in line to talk with him... I learned a great deal and laughed my butt off in the process... When we have someone who is so genuine and so well prepared, we owe it to each other to spread the word.... I take it very seriously when I recommend someone else's work and... he's great!" - Naomi Judd

"Thank you for your seminar 'How To Keep Your Staff Inspired, Energized, And Passionate About Their Work!' This was powerful information and advice...delivered in a gentle, fun and caring way! Great job" - Connie Roy-Czyzowski, VP of Human Resources, Northeast Delta Dental 

"Thank you so much for your presentation 'How to Keep Employee Morale High in Both the Good Times and Bad.' I received wonderful feedback from all the managers who attended." - Darrell Caron, Director of Human Resources, Sheraton South Portland 

"David's Customer Service Training Program certainly elevated the level of customer service that we provide in our Service Center at Lincoln Financial Group. The "David Lee" training is referenced often and kept alive in our Center. We have experienced higher Quality Monitoring scores and more satisfied customers as a direct result." - Stacey E. Swim, Regional Director, Lincoln Financial Group 

"David always scores at the tops of the charts when it comes to seminar satisfaction. He teaches essential skills that every employee can immediately implement." - Brendan Perry, Executive Director, New Hampshire Auto Dealers Association 

"David, I can't thank you enough for the breath of fresh air that you provided us all last week. I only wish that every one of our supervisors could have attended. Your teaching style was just right for the audience, with a perfect blend of humor and effective hands-on tips that everyone could put to immediate use. Thanks also for your other email with follow-up tips." - Sara E. Butturini, Human Resources Manager, Millipore Corporation 


"Turning Difficult Discussions Into Constructive Conversations"
Program Registration



June 17th · 8:30AM - 12:00PM at the Sheraton, South Portland, ME*
June 21st · 8:30AM - 12:00PM at The Highlander, Manchester, NH*
June 22nd · 8:30AM - 12:00PM at Northeast Delta Dental, Concord, NH*
June 24th · 8:30AM - 12:00PM at St. Mary's Hospital, Lewiston, ME*

*Directions will be sent with confirmation

Fee: $49 if registration postmarked by June 2nd; $59 after the 2nd. If you register within 7 days of the seminar, please call first to see if space is available. The last two programs sold out. 

To Register: Check the seminar you wish to attend and send registration with check to David Lee Seminars, P.O. Box 430, Bar Mills, Maine 04004. Please make the check out to “HumanNature@Work”.

Registration Form

Name:______________________________________________________________________

Organization:________________________________________________________________

Address: ___________________________________________________________________

City, State, Zip Code: ________________________________________________________

Phone: ____________________________________________________________________

Email*: ____________________________________________________________________

 *please print clearly, your confirmation and directions will be sent by email.

 

For More Information or For Information About an Onsite Version of Either Program: Call 207-929-3344 or email David@HumanNatureAtWork.com  

Why the Low Fee?  The fee has been kept low for two reasons. First, it’s to make it easy for you  to send more than one manager, because the more managers who attend, the greater the impact this material will have on your company. I’ve also kept the fee low to remove any “barriers of entry”, as a way to give you a chance to preview my work. At the risk of stating the obvious… learning the skills and practices that bring out the best in employees takes more than a half-day seminar. So, my hope is that you will recognize the impact this material can have on your company’s success, and will want to invest in ongoing management development and coaching.

Download the hard hitting article “Are You REALLY Serious About  Improving Morale?”

Download the two-part series: “Eight Ways Managers Can Improve  Morale”

For more articles by David Lee, go to http://www.humannatureatwork.com

 Thank you To Our Sponsors:  

 

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See How They Can Help Your Organization:

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