“Constructive Feedback”

*Early Bird Reduced Rate Deadline is October 5th

Would you like giving feedback to be easier? Would you like the recipient to actually hear what you have to say and USE it… rather than get defensive or make excuses? Would you like your team to WANT to hear your feedback, rather than resist it?

If so, this seminar is for you. Knowing how to give constructive feedback plays a huge role in a manager’s success. It directly affects your ability to:

1. Get your employees to recognize what they need to change and actually WANT to change it.
2. Tweak your high performer’s work without making them feel you don’t recognize all the good work they do.
3. Get through to people who are “touchy”, “know it alls”, or “legends in their own mind”.
4. Present negative feedback in way that don’t trigger defensiveness, but instead, a determination to do better.
5. Make performance reviews a positive experience and a tool for “growing” your employees – rather than something both parties dread.

In this program, you’ll learn how to give feedback effectively. While the techniques and principles will help you be a better manager, they’re also applicable to dealing with peers, your boss, and in your personal life. Here’s some of what you’ll learn:

How to Give Feedback So Employee Appreciate It

• How to end difficult discussions on a positive upbeat note, so the feedback recipient leaves determined to do a better job… not hurt and resentful.
• How to offer constructive criticism to the high performing, conscientious employee so she experiences it as a positive experience.
• How to frame feedback in the most positive way possible, while still getting your point across with no sugar coating or “happy face” on something that isn’t OK.

Secrets to Getting Your Feedback Heard… and Acted Upon

• How to ask better questions… (this is the secret to getting heard and getting buy-in).
• The question to ask if your approach doesn’t seem to be working.
• How to tailor your positive feedback to fit different personality styles (what works for one type can alienate another).
• The only way to find out if the other person gets it (waiting until after they screw up is not an option).

How To Be The Kind Of Boss Whose Opinion Employees Hunger For

• The technique that turns managers from being nothing more than just a “boss” to becoming a valued coach and mentor whom employees want to hear from.
• How to be honest and a straight shooter, without being “brutally honest” – people respect the former and despise the latter.
• How to use branding psychology to assess how your employees feel about your feedback.

“David’s presentation style is unparalleled!  The substantive and timely content of his subject materials is immediately adaptable to the workplace making his seminars an invaluable aid to an employer seeking to be an “Employer of Choice.” - Lynn M. Lombard, VP, MMG Insurance Company, ME

How to Deal with Difficult Personalities and Touchy Situations

• What to say when your employee thinks he’s smarter than you.
• How to get rebellious, “don’t tell me what to do” people to listen.
• How to deal with crying, anger, and other emotional responses.
• How to challenge excuse-makers and blamers without turning the discussion into an argument.
• How to deal with big egos.
• What to do with the touchy person who gets easily offended.
• When it’s time to shut down a conversation… and when you shouldn’t.

Critical Moments of Truth and Decisions That Separate Great Feedback Givers From The Rest

• What to do before the conversation that will dramatically increase your odds of success.
• How to minimize the need for corrective feedback in the first place… and save you and your team a lot of grief!
• The two most important moments of truth when giving corrective feedback – doing these right will pay you big rewards.

“David is dynamic and entertaining… and effective at making a strong connection with his audience. He uses personal examples which allows him to make even the most sophisticated concepts understandable.”  - Gail Pickard, Director, Midlyn Communications, Vancouver, BC

Mistakes You Must Avoid

• Why cheerleading and “I know you can do it” approaches backfire.
• The temptation you must avoid if you want employees to listen and use your feedback.
• What feedback methods and word choices even smart, well-intentioned bosses do that crush employee motivation.
• The 2 mistakes really smart managers are vulnerable to making – and when they do, it destroys their ability to get their feedback heard.
• The feedback technique you learn in many seminars that most employees despise.
• The number one mistake supervisors make around corrective feedback… and which makes their job MUCH more difficult.

What to Do When It’s Not Working

• Options you have when the person doesn’t “get it”.
• How to decide when “agreeing to disagree” is acceptable… and when it’s not.

Early Bird Reduced Rate Deadline is October 5th.

 Program Information

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About the Presenter: David Lee is an internationally recognized authority on organizational and managerial practices that optimize employee performance. He is the author of Managing Employee Stress and Safety as well as dozens of articles that have been published in trade journals in the US, Europe, Asia, and Australia.

What Others Say About David Lee’s Work:

"David, not only did I find your presentation very clear on concepts and theories, but more importantly, your program includes practical suggestions and multiple workshop handouts that participants can take back to their workplaces to implement those concepts and theories in a practical way".  Don Steig, HRH of Northern New England, ME

I just wanted to thank you again for a magnificent presentation.  I have been to many seminars, and this far exceeded any past experience.  I walked away feeling energized, enthusiastic and empowered.  I can hardly wait to apply the principles that we discussed today at work and beyond. - Sybil L. Morin, Director of Administration, LifeShare, Inc., NH

There is a definite positive correlation being shown in our staff satisfaction surveys between those managers who are taking the leadership role seriously (in part through implementing David Lee's strategies and suggestions) and the increasing workplace morale in their areas of influence." - Jasmine Potter, RoyalHobartHospital, Hobart, Tasmania

I can honestly say that your sessions were highlights for me at the conference.  Since then I have perused your website and read many of the articles posted on there. Again, thank you and kudos to you for the great presentation! - Rob Huppée, Amica Mature Lifestyles Inc., Vancouver, British Columbia

“David Lee helped us to build the necessary people skills on our management team…He empowered us to move our organization from a bureaucratic governmental agency to a progressive, customer-focused, financial institution.” - Eric Henry, former Executive Director, New Hampshire Retirement System, NH

"Thank you for your seminar ‘How To Keep Your Staff Inspired, Energized, And Passionate About Their Work!’ This was powerful information and advice...delivered in a gentle, fun and caring way! Great job” - Connie Roy-Czyzowski, VP of Human Resources, Northeast Delta Dental, NH

“David, I can't thank you enough for the breath of fresh air that you provided us all last week…Your teaching style was just right for the audience, with a perfect blend of humor and effective hands-on tips that everyone could put to immediate use.  - Sara E. Butturini, Human Resources Manager, Millipore Corporation, MA

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